I had recalls on my Kawasaki Mule, my appointment was set up for nine am two weeks in advance. I confirmed that I would be there the day before. I was never told prior to arriving at the service window that it was first come first serve. unfortunately for me two other mules were already there to have the same recalls done. I was told that the repairs would take about three hours, I had other business in Victoria so I did not think it would be a problem. when we arrived back about 1:00 pm, my mule had not moved from the spot it was parked at when we left. We waited near by so that we would be ready when we were called that the repairs were completed, three hours later the mule still had not been worked on. I was concerned that it would not be completed that day. everyone was courteous and offered water but with a fidgety grandson and an impatient grandfather I was annoyed that it took an entire day, and trust me I understand that your company wants to satisfy their customers, however I was disappointed as I had other obligations to complete that day and had to cancel previously made plans. While waiting I talk to a gentleman in your parts department, he was very helpful and explained to me the installation of a Texas Hold'em Gun rack for my Mule. It is a very well built rack and the installation was a piece of cake based on the assistants and attention to detail that Kyle provided, his help was certainly appreciated. Helen was also very friendly and offered all sorts of comfort for my fidgety grandson. I was also quite impressed with your overall operation with respect to the Covid 19 pandemic health protocol. I witnessed employees being monitored for temperature and protection was provided for sterilization and additional mask were available. That gave me a better feeling about being out in public. All in All you have a top notch organization, just situations exasperated me and as I titled this response it was a long day. (Employee: Helen Clifford, Kyle Reyes)